DALLAS (AP) — Southwest Airlines continued to slash two-thirds of its daily flight schedule, canceling another 2,350 flights Thursday even though most of those flying arrived on time.
Southwest Airlines is struggling to recover after being battered by a winter storm that left hundreds of pilots and flight attendants stranded in locations where they cannot operate flights.
Other airlines have returned to full capacity. Delta, American and United had collectively canceled about 30 flights by late morning, according to tracker FlightAware.
Southwest’s flight cancellation rate was 58%, slightly better than in previous days. The Dallas-based carrier accounted for more than 95% of all canceled flights in the U.S. on Thursday.
The only good news for Southwest passengers is that 98 percent of departing flights land within 15 minutes of their scheduled time, meeting the government’s definition of on-time arrival.
Southwest Airlines has acknowledged that its technology is inadequate and outdated, which could keep crews out of position when bad weather hits.
The airline declined requests for executives to comment and did not provide an update on operations on its website. Its main public outreach is the release of a video statement from chief executive Robert Jordan and its chief commercial officer.
The federal government is investigating what happened to Southwest Airlines, which has canceled more than 13,000 flights since its debacle began on Dec. 22.
Southwest Airlines has added a page on its website specifically for stranded passengers, but thousands of customers have been unable to contact the airline. It wasn’t just customers — pilots and flight attendants reported being held on hold for hours.
Investors seem to think that Southwest Airlines may finally resolve the crisis. Shares of the company rose more than 3%, but were still down 8% for the week.
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